Quality guidelines
 

OKALUX stands for pleasure received from the development of new insulating glasses. Glass offers an immense window of opportunities. Architects always invent new ways to create a perfect melange of space, light and material. OKALUX has developed many innovative ideas in collaboration with architects and other creative minds. Good architecture is not a mere matter of office size, but the creative competences. This is reflected by our references – internationally renowned names can be found right next to less popular ones. They all have one thing in common – a high degree of excellence.

It is precise, high quality work on all levels and for all processes which ensures the success and the achievements of OKALUX. OKALUX stands for inventive, state- of- the- art architectural glass and guarantees qualitatively excellent innovations and global in- depth service to all sophisticated architects by consequently adhering to our quality guidelines.

Every object is unique. Priority is always given to ensuring the highest possible product quality in order to meet the requirements and satisfactorily fulfil the visions of demanding, sophisticated architects. The warranty of consistently outstanding quality our products and services can be seen as the central element of our management strategy /company’s philosophy.

The yardstick according which to judge our quality is defined by our customers. Requirements, needs and judgements of our consumers are essential for continuity and innovation at OKALUX.

We strive for absolute perfection in terms of quality – immaculate, faultless and flawless production results.

Our customers not only influence and judge about the quality of our products, but also have a say regarding our services. Deliveries and service offers are executed in a punctual, reliable and complete manner.  

Queries, offers, suggestions, models and reclamation are always dealt with as quickly and as thoroughly as possible. All agreed meeting dates have to be strictly adhered to.

Every member of the OKALUX staff is responsible for the implementation of our qualitative aims at his or her office station. Whoever discovers a quality risk and who is not immediately able to solve this problem within his or her area of responsibility MUST contact his or her manager. Judgements concerning the working attitude and the achievements of our staff mainly involve the quality of their work.

Every task must be completed correctly right from the beginning on. This ensures that any unnecessary costs are avoided and that most of the quality aims are achieved. The resulting improvement of our competitiveness ensures our jobs and thus a secure future.

Any mistakes and faults, especially the reasons for these imperfections, must be eliminated as quickly and as thoroughly as possible. Smaller mistakes are possible even despite taking the greatest care. Thus OKALUX introduced new methods to discover such potential mistakes as early as possible. Avoiding mistakes is always favoured over eliminating mistakes.

The quality of our products is highly dependent upon the quality of the supplied materials – thus we demand highest quality requirements from our delivery companies.

The quality guidelines of our quality handbook are binding. It is the responsibility to stay up to date with the most recent guidelines

Quality management means active leadership management at OKALUX. We implement quality audits since 1997 and are certified according to DIN EN ISO 9001.